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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Toro

August 25, 2025

5  out of  5
rating by Kevin Toro
"Ben and Kaitlin have been so nice and helpful through out the entire time I’ve been a statefar customer very recommend. Thank you for all your help God bless"
We responded:
"Kevin, thank you so much for taking the time to leave us a review! We’re thrilled to hear your feedback and truly appreciate your support. It means the world to us!"
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Josh Seip

August 22, 2025

5  out of  5
rating by Josh Seip
"My agent is Kaitlin Vaughan. She was very helpful. Her and her brother both were very helpful and polite. She got my insurance down almost $300 a month from what it was. I highly recommend going through the Vaughan’s for your insurance needs."
We responded:
"Thank you for sharing your feedback about your experience at our State Farm Agency! We look forward to continuing to support all your insurance needs in the future!"
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Caitlin

August 16, 2025

5  out of  5
rating by Caitlin
"Ben and his team are amazing. They have been taking care of my family for years. Ben has always been so patient with answering questions and explaining coverage and processes. He is always checking in and you can tell his team really cares about you!! I highly recommend Ben & his team for any insurance needs you have!"
We responded:
"Thank you, Caitlin, for the wonderful review! I’m grateful to have the chance to support your family and always happy to answer any questions. Your trust means a lot to me and my team!"
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Tina Gaskin

August 15, 2025

5  out of  5
rating by Tina Gaskin
"We have been with Ben at StateFarm since 2013. He is always a pleasure to talk too and answers our questions with confidence and great knowledge of what he is talking about. His wonderful staff (Kaitlin) is the sweetest when she calls and reminds me of my odometer readings!!!! They all keep me in line. Truly the best."
We responded:
"Tina, we sincerely appreciate you taking the time to share your kind words. It’s a pleasure having you as part of our State Farm family, and we look forward to serving you for many years ahead! "
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Lauren Bragg

August 13, 2025

5  out of  5
rating by Lauren Bragg
"10/10 I will always recommend!! Thank yall so much"
We responded:
"Thank you, Lauren! We’re excited to have you join our State Farm family!"
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Mebelit Melendez

August 12, 2025

5  out of  5
rating by Mebelit Melendez
"Kaitlin helped me find the best deal for me. The entire process was quick and efficient!! I really appreciate all of her help and I would highly recommend working with her and Ben!"
We responded:
"Thank you for your kind words and for recommending us. If you ever have any questions or need assistance, we’re here to help!"
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Tonya Bailey

August 12, 2025

5  out of  5
rating by Tonya Bailey
"Dear State Farm, Oh wow… there’s so much I can say about Ben, my insurance agent! From the very first day we spoke, Ben has gone above and beyond to make sure I understand my coverage, feel confident in my choices, and know that my needs are his priority. Ben isn’t just professional—he’s personable. He takes the time to explain everything in plain language, answers all my questions with patience, and never makes me feel rushed. He truly listens, and that’s rare in today’s world. What I appreciate most is that Ben genuinely cares. He checks in to make sure I’m satisfied, reminds me of important deadlines, and is always just a call or email away when I need help. That kind of service builds trust, and Ben has earned mine completely. Thank you, State Farm, for having such a dedicated, knowledgeable, and kind representative on your team. Ben represents your company with excellence, and I’m grateful to have him as my agent. Sincerely, Tonya Bailey"
We responded:
"Tonya, I sincerely appreciate your kind words! It means a lot to know that I’ve helped you feel confident and well-informed about your coverage. Thank you for trusting me and State Farm. I’m grateful you took the time to share your experience!"
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Chris Glover

August 7, 2025

5  out of  5
rating by Chris Glover
"Awesome people to work with they go above and beyond!!!"
We responded:
"We really appreciate your review, Chris. Thanks!"
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MIA BERKLEY

August 6, 2025

5  out of  5
rating by MIA BERKLEY
"Ben has been an awesome agent throughout my service with Stste Farm. He always gives me my best options according to my budget."
We responded:
"Thank you so much, Mia, for sharing your experience! We truly appreciate your trust and want you to know that we're always here to support you with anything you may need. "
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Melissa Thomas Proctor

July 31, 2025

5  out of  5
rating by Melissa Thomas Proctor
"I love love love Ben Vaughn and his people. I’ve been with him since forever and he has very capably handle my home and auto affairs. He’s kind, responsive, n genuinely cares about my specific and sometimes strange needs. I actually rate him above a 10❤️🎊🎉👌🏽"
We responded:
"Missy, I truly appreciate your kind words and ongoing loyalty. It means a lot to me to have the opportunity to work with you, and I always look forward to catching up and staying connected. Thank you for being such a valued part of this journey!"
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Savannah James

July 31, 2025

5  out of  5
rating by Savannah James
"Ben is actually the best. He is the only person I’ve ever had an individual relationship with at a major company. I always know I can go to him if I need something or have a question. He’s so nice and down to earth. Could not recommend him more!"
We responded:
"Thank you, Savannah! I really appreciate you taking the time to share your feedback. We focus on building strong relationships, not just completing transactions, and your support truly reflects that."
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Shannon Strom

July 29, 2025

5  out of  5
rating by Shannon Strom
"I have had an amazing experience so far. They helped me bundle and save so much! 10/10 recommend!"
We responded:
"Thanks so much for the review, Shannon! It’s been a pleasure working with you. We appreciate your support and recommendation!"
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Vincent Thompson (Bo)

July 15, 2025

5  out of  5
rating by Vincent Thompson (Bo)
"The process of working with these people was a breeze. Everyone in the office were so friendly and extremely helpful. Definitely a pleasure to do business with. Highly recommend!!"
We responded:
"Bo, thank you for taking the time to share your review. We’re happy to hear that you’re pleased with the service at our State Farm Agency. If you have any questions or need assistance in the future, please don’t hesitate to reach out!"
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Ernest Haney

July 11, 2025

5  out of  5
rating by Ernest Haney
"I'm 70 years old and had state farm insurance for ever and Ben and his staff have been the most pleasant agent of my career with state farm I would recommend them to everyone I know"
We responded:
"Ernest, thank you so much for the review! It’s truly an honor to have earned your trust after so many years with State Farm. My team and I are dedicated to providing the best service possible, and we’re grateful to know we’ve made a positive difference in your experience. I sincerely appreciate your recommendation and look forward to continuing to serve you for many years to come."
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Pam Martin

July 11, 2025

5  out of  5
rating by Pam Martin
"Ben Vaughan has been my State Farm insurance agent for the past nine years. I have to say that he is the best. Very available when you call or calls you back or emails/texts timely. He's very informative and explains things in a way that you can understand. Is willing to answer all of your questions and goes to extra mile to see that the policies that you have fit your needs. He also makes sure you get any and all discounts that decrease your premium cost.🙂 I would highly recommend him to anyone."
We responded:
"Pam, it has been an honor and privilege to serve as your State Farm Agent over the years. Your trust and support mean the world to me, and I am truly grateful for your kind and heartfelt words."
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Jessica McDaniel

July 9, 2025

5  out of  5
rating by Jessica McDaniel
"Exceptional service! This agency takes time to explain everything in depth."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kyle Gatlin

July 3, 2025

5  out of  5
rating by Kyle Gatlin
"I can't say enough good things about Ben Vaughan and his team. What sets him apart is how genuinely invested he is in his clients, he doesn't just sell you a policy and disappear. When I call with questions, Ben either picks up right away or gets back to me within hours, not days. Over the years, he's helped me insure multiple vehicles, and each time he took the time to find the right coverage at the best price. I bought my first home last year and I was completely overwhelmed by homeowners insurance options, but Ben walked me through every detail of the policy. He made sure I understood what was covered, helped me figure out the right amount of coverage, and even coordinated with my mortgage lender to make closing seamless. I highly recommend Ben and his team."
We responded:
"Kyle, we sincerely appreciate your kind words and thoughtful review! Delivering personalized service and ensuring our clients feel confident and supported is always our top priority. Thank you for your recommendation—we look forward to continuing to support you with all your insurance needs!"
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Eileen O'Toole

July 1, 2025

5  out of  5
rating by Eileen O'Toole
"Ben Vaughan and the team in the office are the consummate professionals. We feel we are in excellent hands—they are easy to work with, very responsive, and follow-up as needed in a timely manner."
We responded:
"Thank you for your kind words! We're so glad to hear that you feel well cared for and that our team is easy to work with and responsive. We look forward to continuing to support you!"
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Mary Sloop

July 1, 2025

5  out of  5
rating by Mary Sloop
"Ben Vaughn is a regular guy who knows everything there is to know about insurance! We just completed a call about my homeowners, car, & personal liability insurance. He very kindly & efficiently asked me questions & gave me his advice. He then gave me an estimate which I knew would be a bit higher than my existing homeowners, but it wasn’t outrageous, AND I now have much better coverage. In the 7 years I’ve known Ben, he has been a very personable wise man & steered me to perfect solutions."
We responded:
"Thank you so much for your kind words and continued trust. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Austin Richards

June 30, 2025

5  out of  5
rating by Austin Richards
"Ben and Kaitlin are absolutely amazing my parents switched over to them a while ago and raved about how I need to go to Ben and Kaitlin and now I see why when I tell you they take care of you and make sure you understand everything they really do it does not matter how long it takes they are there to make sure you are happy thank you so much Ben and Kaitlin for your help I look forward to many years with you!!!"
We responded:
"Austin, thank you for taking the time to share your experience with us! We truly appreciate your trust and look forward to continuing to assist you and your family!"
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Terry

June 27, 2025

5  out of  5
rating by Terry
"Ben is fantastic to work with. He is always available when needed, breaks down the cost and details of coverage so its easy to understand, and stays in touch with us! I never had a real relationship with my insurance providers until Ben became our agent."
We responded:
"Terry, thank you so much for your heartfelt review! We take pride in building strong relationships with our clients, and we're honored to be your trusted insurance partner. We look forward to continuing to support you and your insurance needs!"
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Keenan Sealy

June 27, 2025

5  out of  5
rating by Keenan Sealy
"Ben and his entire team have always been available and working behind the scenes to make sure all of our insurance needs are met. From home to auto, I am thoroughly taken care of. Thank you"
We responded:
"Keenan, we’re honored by your positive feedback, and look forward to continuing to provide your family with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kristina Sophia Sealy

June 26, 2025

5  out of  5
rating by Kristina Sophia Sealy
"Ben has been great! We have been with State Farm for 2 years this July. My husband and I greatly appreciate his time and effort in answering our questions and walking us through processes. He has been extremely thorough and attentive to our needs. I had a car accident last year, even though it wasn’t his job he helped us get in touch with the right department to get things moving quickly. Thank you again."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carlos Hidalgo

June 26, 2025

5  out of  5
rating by Carlos Hidalgo
"It’s been a good experience, since I don’t have to worry about my insurance since Ben it’s been taking care of all my need , updating me and keeping posted on every single thing it’s needed to be done I will recommend him 100% no doubt about it Thanks for you help"
We responded:
"We truly appreciate your kind words! We’re excited to keep delivering excellent service for you. If there’s ever anything else you need regarding your insurance, please don’t hesitate to reach out!"
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Robert Mock

June 24, 2025

5  out of  5
rating by Robert Mock
"Ben Vaughan and his sister were very thorough with addressing my insurance questions and assisting me with securing auto and home insurance through their State Farm agency! Wish them both many years of continued success!"
We responded:
"Robert, it has been a pleasure working with you. Thank you for taking the time to share your feedback! If you ever have any questions or need assistance, we’re here to help!"